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Return and Exchange Policy
We are committed to customer satisfaction. You may return or exchange your products within 14 days of receiving your order, subject to the following conditions:
Return and Exchange Conditions:
Free Returns or Exchanges: If there is a manufacturing defect in the product or if the product received does not match the specifications listed on our website, we will cover the shipping and return costs.
Customer-Paid Returns or Exchanges: The customer will bear the shipping and return costs for returns or exchanges due to other reasons.
Excluded Products:
Non-Returnable or Exchangeable: Wood products, adhesives, varnishes, and paints cannot be returned or exchanged once opened.
Natural Wood Variations: Slight variations in dimensions of natural wood are normal and do not constitute a defect.
Packaging: The returned product should be properly packaged to prevent damage during shipping.
Return Process:
Shipping Costs: The customer bears the shipping costs for returns, except in cases of manufacturing defects or mismatched specifications.
Refund: Refunds will be processed within 14 business days of receiving the returned product.
Refund Options:
Electronic Payments: Refunds will be issued to the original payment method.
Store Credit: A store credit will be issued for the refund amount.
Cash on Delivery:
Bank Transfer: The refund will be transferred to the customer's provided bank account.
Store Credit: A store credit will be issued for the refund amount.
Important Notes:
Product Condition: The returned product must be in its original condition, unused, and undamaged.
Customer Service: Please contact our customer service for more information or assistance.